Captain-Bellstand - Gaylord Opryland Resort & Convention Center (150000US)

Location: Nashville
Posted on: November 17, 2024

Job Description:

It?s a powerful feeling, to belong. It?s that moment you feel truly and completely yourself. It?s working with a team you call family. At Gaylord Hotels we know that when you feel at home, you?ll make our guests feel at home. And it?s why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.

The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, TN, and 37214 is currently hiring a Captain-Bellstand.

Responsibilities include: Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150000US

To search all jobs or learn more about careers with Gaylord Hotels: www.marriott.com/careers

Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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