Destination Ambassador
Company: Marriott International, Inc
Location: Nashville
Posted on: October 23, 2024
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Job Description:
Additional Information Part Time, $17/hr
Job Number 24170174
Job Category Rooms & Guest Services Operations
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland
Drive, Nashville, Tennessee, United States
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Engage hotel guests to enhance the service
experience through activation of all outlet services within the
lobby area (e.g., Restaurant & Bar, Front Desk, Business Center,
Lounge, etc.). Respond to guest requests for special arrangements
or services (e.g., transportation, reservations, dry cleaning) by
making arrangements or identifying appropriate providers. Respond
to special requests from guests with unique needs and follow up to
ensure satisfaction. Gather, summarize, and provide local area
knowledge to inform guests about the property and the surrounding
area amenities, including special events and local activities.
Contact appropriate individual or department (e.g., Bellperson,
Housekeeping, Food & Beverage Server) as necessary to resolve guest
call, request, or problem. - Report accidents, injuries, and unsafe
work conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearance are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and
completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. - PREFERRED QUALIFICATIONS Education: - - - -
- - - - - - - - - - - - -High school diploma or G.E.D. equivalent.
Related Work Experience: - - - - -At least 1 year of related work
experience. Supervisory Experience: - - - - - -No supervisory
experience. License or Certification: - - - - - - None - -
-Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Why have less when you can have MORE - all under one roof? Rooted
in our expertise and leadership in meetings and experiences,
Gaylord Hotels intentionally deliver environments, services and
programming that bring people together in an extraordinary way. The
heart of our brand are STARs, who are creative, entrepreneurial and
dedicated to providing thoughtful, big-hearted service to guests.
At Gaylord, we provide STARs with opportunities well beyond that of
a traditional hotel-offering you endless career opportunities, the
extras, and MORE. In joining Gaylord, you join a portfolio of
brands with Marriott International. Be where you can do your best
work,--- begin -your purpose, -belong -to an amazing global---
-team, and -become -the best version of you.
Keywords: Marriott International, Inc, Nashville , Destination Ambassador, Other , Nashville, Tennessee
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