SMART Customer Service Associate

Company: Northstar Memorial Group, LLC
Location: Nashville
Posted on: October 1, 2024

Job Description:

Smart Cremation is seeking a Customer Service Associate in Nashville, TN. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer.
Responsibilities

• 
  
• Operates a telephone system handling a large call volume
  
• Assists customers with general information, requests, and concerns
  
• Promptly answers all incoming calls and strives for minimal hold times
  
• Identifies and properly navigates incoming phone calls to the correct department or person
  
• Recognizes the need for escalation and involving appropriate parties
  
• Takes detailed and accurate messages and delivers to the appropriate party in a timely manner
  
• Proficient in handling multiple calls and requests while simultaneously working
  
• Behaves professional as well as sympathetic to the unique perspective of our clientele
  
• Demonstrates a caring attitude while calmly speaking with the caller
  
• De-escalates calls from upset or irate customers to resolve problems
  
• Utilizes standard company-specific software to meet location business requirements
  
• Completes assigned tasks in a competent and timely manner
  
• Prepare letters, reports, and official records
  
• Completes office duties such as filing, phone duty, and use of online reference materials
  
• Successfully works in a team environment as well as work independently
  
  Requirements and Qualifications
  
  • 
    
  • 1+ years of experience in a call center environment
    
  • High School Diploma or equivalent
    
  • Excellent communication and customer service skills
    
  • Basic computer knowledge (Windows, MS Word, MS Excel, internet)
    
    
    We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

Keywords: Northstar Memorial Group, LLC, Nashville , SMART Customer Service Associate, Hospitality & Tourism , Nashville, Tennessee