Reservations Supervisor (Overnight)
Company: Disability Solutions
Location: Nashville
Posted on: September 25, 2024
Job Description:
Loews Hotels & Co is a leading owner and operator of luxury
hotels with a portfolio consisting of 26 hotels and resorts in the
United States and Canada. Located in major city centers and resort
destinations from coast to coast, the Loews portfolio features
one-of-a-kind properties that go beyond Four Diamond standards and
embrace their "uniquely local" community in order to curate
exciting, approachable and local travel experiences for
guests.Responsible for assisting the revenue manager in maximizing
room revenue and occupancy for the hotel.Essential Functions and
Responsibilities
- Primary liaison between the hotel and LRC
- Creates and maintains group files, reviews definite booking
recaps and verifies correct info in Opera
- Acts as internal point of contact for Meeting planners
- Inputs rooming lists, processes changes, and ensures accurate
routing is set up for every reservation
- Completes and distributes weekly pick up report
- Maintains property content and group sell messages in ORS
- Ensures reservations accuracy by reviewing Daily arrivals and
Reservations Booked Yesterday reports. Adds alerts and traces when
needed and communicates any concerns with the Revenue Manager
and/or Director
- Ensures all VIP, suite reservations, and concessions are
handled accordingly
- Processes and communicates all special requests, room
preferences and amenity requests
- Reviews same day reservations, same day cancellations, and no
shows
- Monitors group blocks and cut off dates
- Manages room type inventory identifying opportunities to
maximize RevPAR
- Monitors call data and tracks denials/regrets, identifying
trends and opportunities
- Promises commissions and investigates commission requests
- Attends pre-con meetings and meets with clients as
requested
- Participates in weekly pick up, revenue strategy meetings, and
other appropriate hotel meetings.
- Proficient in Reservations agent and Group coordinator
dutiesSupportive Functions and Responsibilities
- Assists revenue manager with monthly reporting
- Back up for Sales systems analyst
- Attends business review and Yield meetings with Revenue
Manager
- Assists with budget
- Attends all appropriate hotel meetings, trainings and
pre-cons
- Notifies immediate supervisors promptly and fully of all
problems or unusual matters of importance
- Maintains cleanliness and excellent condition of equipment and
work area
- Executes emergency procedures in accordance with hotel
standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with all hotel operations, standards, policies
and procedures and executes
- Knowledge of all daily and in house groups
- Completes other duties as assigned
- Maintains professional attitude and appearance at all
timesQualificationsRequired:
- Excellent written and oral English skills
- Strong telephone etiquette
- Computer literate
- Previous customer service experience
- Previous reservations agent experience in a full sized upscale
hotel operation
- Able to work a flexible schedule to include weekends and
evenings
- High School diplomaPreferred:
- Previous experience as a supervisor or manager in a similar
sized operationEducations: High school diploma or equivalent
Keywords: Disability Solutions, Nashville , Reservations Supervisor (Overnight), Hospitality & Tourism , Nashville, Tennessee
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