Transformation Operational Support Manager

Company: HCA Healthcare
Location: Nashville
Posted on: March 25, 2025

Job Description:

Introduction

Do you want to join an organization that invests in you as a Transformation Operational Support Manager? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  Learn more about Employee Benefits
  
  Note: Eligibility for benefits may vary by location.
  
  You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Transformation Operational Support Manager like you to be a part of our team.
  
  Job Summary and Qualifications
  
  The Transformation Operational Support Manager role will oversee a team of administrative assistants while providing strategic support to the operations team. The ideal candidate will have strong leadership skills, exceptional organizational abilities, and the capacity to contribute to the efficient functioning of day-to-day office operations. This role requires someone with a strategic mindset who can drive operational efficiencies while supporting administrative tasks that are crucial to the organization's success.
  
  DT&I's mission is to bring innovative technology solutions to the clinical, operational, and administrative frontline of HCA, reshaping the processes of healthcare to improve outcomes for patients, empower clinicians with insights, and drive greater efficiency for all. In this role the VP will be responsible for innovating our IRC processes, making them more intelligent, impactful, and efficient. In so doing, we will help our operators and leaders provide the best care possible, improve our financial and operational outcomes, and help colleagues have a better experience in their work.
  
  Major Responsibilities:
  
  Strategic Operations Support
  
  
  • Collaborate within the transformation operations team to support and implement strategic initiatives that drive efficiency and organizational goals
  • Assist in the development and execution of operational processes, policies, and procedures.
  • Serve as lead for departmental SharePoint site administration.
  • Serve as lead for and manage DT&I Distribution List communication channels (including WebEx)
    
    Leadership
    
    
    • Lead, mentor, and manage a team of administrative assistants to ensure the smooth functioning of office operations
    • Provide guidance, training, and performance feedback to the administrative team
    • Monitor workloads, set priorities, and ensure deadlines are met
      
      Collaboration and Documentation
      
      
      • Gather information, conduct research/observations, prepare analysis, plan and coordinate logistics, and develop supporting documents (such as presentations) under the guidance of the AVP of Transformation Operations
      • Act as a liaison between administrative staff and the transformation operations team to align goals and initiatives
      • Serve as backup to the Senior Director of Project Management for executive meetings
      • Help coordinate DT&I-level meetings such as town halls, trainings, and DT&I-wide events
      • Represent the Operations team for Space planning and onboarding activities
        
        What qualifications you will need:
        
        
        • Bachelor's degree in a related field - Required
        • Master's degree in a related field - Preferred
        • 5+ years of experience in a leadership role - Required
        • Or equivalent combination of education and/or experience
          
          Knowledge, Skills, Abilities, Behaviors:
          
          
          • Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA - Required
          • Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - Required
          • Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - Required
          • Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors - Required
            
            Work Location/Schedule:
            
            
            • Nashville, TN area (near Centennial Park)
            • Onsite M-F
              
              "Good people beget good people."- Dr. Thomas Frist, Sr.
              HCA Healthcare Co-Founder
              We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Transformation Operational Support Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
              
              We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Nashville , Transformation Operational Support Manager, Executive , Nashville, Tennessee