Service Center Director

Company: HCA Healthcare
Location: Nashville
Posted on: March 25, 2025

Job Description:

Introduction

Do you want to join an organization that invests in you as a Human Resources Shared Services Director? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  Learn more about Employee Benefits
  
  Note: Eligibility for benefits may vary by location.
  
  You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated HR Shared Services Director- Onboarding like you to be a part of our team.
  
  Job Summary and Qualifications
  
  The Operations Director is responsible for developing and implementing the strategic plan for the HR Service Center staff and leaders. The supervision and guidance include performance management, identifying opportunities, requirements gathering and overseeing process improvement initiatives. Additionally, the director collaborates with key stakeholders to identify areas for operational enhancement, develop strategies to improve performance and ensure measurable results through extensive data analysis. The director is also responsible for driving organizational efficiency and execution across multiple functional areas while complying with Corporate policy and procedures. This position will oversee tactical initiatives as the business owner, while ensuring a strong focus on continuous improvement, executing key strategies and maximizing customer satisfaction.
  
  What you will do in this role:
  
  
  • Works with the Area Vice President to oversee all aspects of training for new and existing staff at the HR Operations Service Center
  • Develop and maintain a tool to assess the skill set of candidates and new hires brought into the organization.
  • Provide coaching and guidance to improve staff performance and capabilities; create an environment that promotes team orientation and customer service
  • Creates the vision and strategic direction for Performance Improvement tools to be used across the Operations Center
  • Develops a culture of high performance and continuous improvement that values efficiency, savings and a commitment to quality
  • Ensure successful implementation and ongoing activities of the HROC organization, by working with process improvement teams to enhance and refine processes and procedures
  • Builds and maintains strong, effective working relationships with a variety of stakeholders across HCA
  • Directs and/or Leads cross-functional process design teams to develop and implement solutions to complex operational problems
  • Work with the service group Directors to develop strategies to meet business needs and improve the customer service experience by monitoring audit results
  • Assist the HROC with staffing, contract staff, budgets, and applications utilized to monitor staff availability and performance.
  • Team supervisory experience in a dynamic environment, which included performance management, customer relationships and vendor relationship. Process redesign experience to improve organizational effectiveness.What qualifications you will need:
    
    
    • Bachelors Degree, required.
    • Industrial Engineering degree, preferred
    • Lean Six Sigma Certification, preferred
    • 7+ years of experience in relevant work experience, required.
    • 1+ year(s) of experience in HR service center, preferred.
      
      Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.
      
      HCA Healthcare has been recognized as one of the World's Most Ethical Companies - by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
      
      In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
      
      "Good people beget good people."- Dr. Thomas Frist, Sr.
      HCA Healthcare Co-Founder
      We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our HR Shared Services Director- Onboarding opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
      
      We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Nashville , Service Center Director, Executive , Nashville, Tennessee