Enterprise Account Manager 3
Company: Comcast Corporation
Location: Antioch
Posted on: October 20, 2024
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for providing strategic account management and financial sales
leadership for an assigned portfolio of existing, strategic
mid-market customers; assigned portfolio is considered strategic
based on revenue billed and monthly revenue. Generate new business
within an assigned group of leads and opportunities. Develop and
manage overall account strategies for specific named account
customers, with a focus on incremental revenue growth opportunities
and retention of embedded base services. Reduction of churn and/or
write-downs as a result of overall customer relationship management
and customer satisfaction. Conduct quarterly business reviews (QRB)
with key customers. Deliver annual customer revenue and retention
objectives on a consistent basis, to meet and exceed the end to end
experience expectations of these enterprise customers.Job
DescriptionCore Responsibilities
- Manage the cultivation, execution, and delivery of sales and
services to local and regional accounts in the Enterprise and
mid-market segment.
- Meet or exceed monthly sales quota through identification and
closing of incremental sales and revenue opportunities.
- Generate and close sales and revenue opportunities with new
customers as assigned through leads and opportunities.
- Proactively and consistently engage customers to understand the
changing business needs of their set of customer accounts to
identify upselling/cross selling and new product revenue growth
opportunities.
- Prepare and conduct regular bill reviews with all customers;
prepare and conduct quarterly business reviews (QBR) with key
customers.
- Renew customer contracts to protect and grow existing revenue
streams.
- Maintain excellent knowledge of Company's products/services,
pricing practices, and selling skills to effectively ensure
positioning and alignment of Company Business Services with
assigned accounts.
- Initiate and deliver proposed solutions to meet the needs of
the assigned customers as it relates to Advanced Voice, Metro
Ethernet, ActiveCore, SD-WAN, Manager Router and other Business
Class products, as appropriate.
- Monitor customer usage and performance of all connected
products and services to proactively identify vulnerabilities,
opportunities, and discuss with customer to maintain customer
satisfaction.
- Serve as the primary escalation point for any customer issues
that arise; proactively coordinate efforts with other internal
teams and groups to ensure effective resolution.
- Collaborate with Sales, Finance, and Operations leadership to
develop specific account management plans to meet assigned accounts
needs and an overall strategy to optimize sales and retention
opportunities.
- Develop, maintain, and lead cross-functional relationships with
support groups including Construction, Project Management,
Installation, to ensure all sales move through install and to
connect in a timely manner. Escalate any issues and concerns to
make sure projects remain on-track. Develop a plan for any projects
that are delayed.
- Position and sell Company Business Class services across
multiple organizational levels including but not limited to C-level
and Executive level personnel.
- Manage existing revenue, sales opportunities, quota, funnels
and forecasts consistent with Region, Division, and Corporate
sales, service, and operational goals and objectives.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
necessary.
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System a way of working
that brings more employee and customer feedback into the company by
joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.Skills:Strategic Objectives; Identifying Sales
Opportunities; SalesBase pay is one part of the Total Rewards that
Comcast provides to compensate and recognize employees for their
work. Most sales positions are eligible for a Commission under the
terms of an applicable plan, while most non-sales positions are
eligible for a Bonus. Additionally, Comcast provides best-in-class
Benefits to eligible employees. We believe that benefits should
connect you to the support you need when it matters most, and
should help you care for those who matter most. That's why we
provide an array of options, expert guidance and always-on tools,
that are personalized to meet the needs of your reality - to help
support you physically, financially and emotionally through the big
milestones and in your everyday life. Please visit the on our
careers site for more details.EducationBachelor's DegreeWhile
possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
experience.Relevant Work Experience10 Years +
Keywords: Comcast Corporation, Nashville , Enterprise Account Manager 3, Executive , Antioch, Tennessee
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