manager patient access
Company: Williamson Health
Location: Whites Creek
Posted on: September 28, 2024
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Job Description:
Job DescriptionSummary
Located in Franklin, Tennessee, Williamson Health is one of the
South's most exceptional health care systems with a 203 bed
hospital (Williamson Medical Center), over 40 providers at our
Williamson Health Medical Group locations, the Bone & Joint
Institute and the Monroe Carell Junior Children's Hospital
Vanderbilt at Williamson Medical Center. Williamson Health offers
comprehensive in-patient and out-patient services. We have more
than 825 providers representing over 70 medical specialties and
sub-specialties.
Williamson Health is a system where your talents will be valued and
your skillset expanded. We are rooted in our promise to
world-class, compassionate care for the residents of Williamson
County and surrounding communities, taking exceptional pride in
serving our community. We're committed to empowering our employees
to work in innovative ways and reserve time and space for
curiosity, laughter and creativity. We value and support the
diversity and cultural differences among one another and are
committed to upholding an inclusive environment that appreciates
the uniqueness of all individuals.Our values are at the heart of
everything we do:
respect for every individual, the health and total well-being of
all people, human compassion and integrity. These shape who we are
as an organization and are essential for delivering the highest
level of culturally competent care and treatment of every patient,
family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits
program, that offers you choice and flexibility, so you can take
charge of your physical, financial, and emotional well-being. o
Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free
workplace.
Position Summary: Assists the Patient Access Director in planning,
directing, updating, and evaluating the processes performed in the
various locations of the Patient Access Department. Ensures that
services provided are safe, efficient, and professional in manner
and consistent with departmental and hospital policies. Develops,
implements, and evaluates staff education to meet the specific
learning needs of the Patient Access Staff. Oversees the staff and
processes in multiple locations, providing supervision, support,
and coaching while ensuring adequate staffing coverage. Works
closely with and cross-trains with the Pre Service Manager to
expedite patient flow and insure patient friendly workflows.
Focuses on the keys to patient access success (quality, service,
and finance which are all dependent on the people (staff)
performing the work).
Position Requirements:
Formal Education / Training:
College degree preferred, equivalent work experience will be
considered. Must have a working knowledge of Patient Access and
processes. Must be detailed oriented with knowledge of insurances
and insurance assignment, collections and must have good
communication skills to covey department and hospital policies.
Workplace Experience:
At least five years of clerical office experience
At least five years of patient access management experience
required
Equipment and Skills Training:
Telephone, Meditech System, scanning software, Fax, PT650,
Label/Armband Printers, Copier, Passport, AccuReg, Cisco phone
system, API time and attendance system, Event notification incident
reporting system, Healthstream On-line training system, Excel,
Word, Internet, PowerPoint, and PBX console
Physical Environment:
Office in all areas pertinent to position
Physical Effort:
Able to communicate in English verbally and legibly
Efficient oral and written communication
Prolonged sitting, consistent keyboard and terminal usage
Standing, walking, bending,
Ability to push patients in wheelchairs
Ability to work well under pressure, to function dependently and
independently
Key Results:
Coordinates daily operations of the Patient Access department in
all assigned locations. Recommends and implements changes of
current processes in a cost effective manner. Coordinates staffing
of Patient Registration department to ensure maximum effectiveness
and efficiency. Ensures cash management procedures are current and
are being followed. Facilitates staff development, assists with the
orientation/training of new personnel, and participates in the
development of educational program for co-workers. Maintains
knowledge and communicates with staff regarding changes in systems
and/or processes. Maintains working knowledge of all positions in
department, Meditech modules and other systems used in the
department. Uses systems to support/enhance workflows.
Works with other departments on issues pertaining to the
registration process.
Completes employee evaluations and reviews with staff in a timely
manner in accordance with JCAHO standards.
Completes time and attendance edits timely and maintains accuracy
in accordance with hospital and departmental policies.
Communicates effectively with staff through staff meetings, email,
huddle and individually. Follows through with issues and responds
to others in a timely manner with resolution.
Seeks and performs other related duties assigned by the patient
access director.
Maintains Patient Registration reports for timely billing and
activation of PRE-status accounts. Ensures VMB is kept
up-to-date.
Works closely with Pre Service Manager to ensure efficient and
customer focused work flows are in place.
Supervises, supports and coaches staff. Effectively manages
employees. Re-recruits high-performers and effectively deals with
low-performers. Selects and hires well.
Uses LEAN problem solving methodologies effectively. Facilitates
resolution to root causes of issues.
Keywords: Williamson Health, Nashville , manager patient access, Executive , Whites Creek, Tennessee
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